Cathay AMK - wrongful treatment of customer
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I just went to Cathay AMK for a show tonight. But what happen make me very upset.
I am buying 2 tickets , pass staff credit card, sign for it, staff keep the signature slip , pass me back ticket , credit card and customer slip. As i was walking, with the 3 item on my hand out of the cinema, suddenly the staff come after me - he just say i took the signature slip, which was not true - he keep it before he pass me back the ticket and card.
He see that i have a slip on my hand grab it , but then later realise it is the customer copy. Next he insist we go back to the counter, then at there he keep accusing me of having taken the sign slip. I check , no everything was on my hand, he kept it before he pass me the 3 items. The best thing was he say without the sign slip - I must sign again for ticket !!! I refuse as if it will mean double charge .
The manager came - instead of being understanding that I am pissed off being accused a thief by his staff for their own mistake of misplacing things, which is their internal issue. Why drag a customer back to counter just because they misplace their own things and try to push the blame to customer. The manager try to force me to sign for ticket again which can end up as double charges to my card, which is unfair . He say that if since they misplace their copy of sign slip - it is invalid transaction . He even went as far as threaten to by stop me going in and tear up my tickets.Imagine you buy things from shop, you pay the casher $20 , you left with goods. The casher misplace the money .... then they come to say you steal things and threaten to take back your items as they misplace the $20 so it become invalid transaction ? - is that fair ? that is their own internal company business !!!
In the end, after all the threats, i got no choice by to sign on the customer copy - which to my surprise the manage kept it ..... instead of just keeping a photocopy !!! Customer copy is for customer !!!
What pissed off me big time is - it is over just $12 that the cathay manager and staff , shame, threaten us over ! What about my human and customer rights !!!
Very shameful of Cathay cinema. Instead of being sorry for their own internal mistake, they shame, abuse and threaten their customer and try to push the blame to customer.I will frankly boycott cathay for such behaving so shamefully over $12. To them customer reputation, time and dignity can be drag through mud over $12 which was their own mistake... totally shameful.
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stomp lor
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Originally posted by dumbdumb!:
stomp lor
hanor
such cases, we can go low 1
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Dont go there watch movie anymore lo.
And send a complain letter to cathay . Maybe u`ll get a life time free movie ticket
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erms. did u try speaking politely to the manager?
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I myself are not impressed by the service in this Cathay outlet.
They are relatively slow in their service.
From your account, I think they are really not doing their job well.
Well, you can email them about this incident. They probably will give you free movie tickets.
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Originally posted by motoway:
erms. did u try speaking politely to the manager?
Yes at first I try to be polite, but he is not listen to customer issue - jump right into the scene - repeated insulting - are you sure you did not take the sign slip, ok you since i do not have it in my counter - I consider it invalid - sign again for ticket. -
Originally posted by storywolf:
Yes at first I try to be polite, but he is not listen to customer issue - jump right into the scene - repeated insulting - are you sure you did not take the sign slip, ok you since i do not have it in my counter - I consider it invalid - sign again for ticket.
stomp it man.. den wait for stomp to do all the work.. -
Ask them call police. You just keep refusing can already, see who lose more money in the end.
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did u take down the manager's name and the staff's name?
go to their main office and complain. i am sure they are going to take action.
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Originally posted by storywolf:
I just went to Cathay AMK for a show tonight. But what happen make me very upset.
I am buying 2 tickets , pass staff credit card, sign for it, staff keep the signature slip , pass me back ticket , credit card and customer slip. As i was walking, with the 3 item on my hand out of the cinema, suddenly the staff come after me - he just say i took the signature slip, which was not true - he keep it before he pass me back the ticket and card.
He see that i have a slip on my hand grab it , but then later realise it is the customer copy. Next he insist we go back to the counter, then at there he keep accusing me of having taken the sign slip. I check , no everything was on my hand, he kept it before he pass me the 3 items. The best thing was he say without the sign slip - I must sign again for ticket !!! I refuse as if it will mean double charge .
The manager came - instead of being understanding that I am pissed off being accused a thief by his staff for their own mistake of misplacing things, which is their internal issue. Why drag a customer back to counter just because they misplace their own things and try to push the blame to customer. The manager try to force me to sign for ticket again which can end up as double charges to my card, which is unfair . He say that if since they misplace their copy of sign slip - it is invalid transaction . He even went as far as threaten to by stop me going in and tear up my tickets.Imagine you buy things from shop, you pay the casher $20 , you left with goods. The casher misplace the money .... then they come to say you steal things and threaten to take back your items as they misplace the $20 so it become invalid transaction ? - is that fair ? that is their own internal company business !!!
In the end, after all the threats, i got no choice by to sign on the customer copy - which to my surprise the manage kept it ..... instead of just keeping a photocopy !!! Customer copy is for customer !!!
What pissed off me big time is - it is over just $12 that the cathay manager and staff , shame, threaten us over ! What about my human and customer rights !!!
Very shameful of Cathay cinema. Instead of being sorry for their own internal mistake, they shame, abuse and threaten their customer and try to push the blame to customer.I will frankly boycott cathay for such behaving so shamefully over $12. To them customer reputation, time and dignity can be drag through mud over $12 which was their own mistake... totally shameful.
did u ask them to void the 1st transaction? in the both the customer and merchant slips, there is a transaction reference number. they can simply enter the refer number into the swipe machine and print a duplicate copy...
and it is also used for voiding the transaction... e.g. cashier swiped and enter wrong figures... e.g. under/over charge...
and when the monthly bill comes... call up ur credit card hotline and question the transaction bill... they will fax the company to verify the transaction by providing the signature copy within 1 month of the bank fax, or else the credit card company will void and refund u the money.... that's y the company must keep the receipts for 5 years for audit, according to the law. -
STOMP it~
let more ppl know abt the "pro" service that they offered..
boycott that cinema nor~
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i charge $5000/pax to off civilians
interested?
if you are interested to off the staff + manager together, you get a discount.
you only have to pay $9000
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Originally posted by ChiBet:
i charge $5000/pax to off civilians
interested?
if you are interested to off the staff + manager together, you get a discount.
you only have to pay $9000
off civilians??assasination now?? -
ya stomp it man. here you have to admit stomp is more likely to get you the revenge you want
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Originally posted by domonkassyu:
off civilians??assasination now??
come on, a man's got to eat.you call it assasination, i call it my bread and butter
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Originally posted by ChiBet:
come on, a man's got to eat.you call it assasination, i call it my bread and butter
i call it bak kut teh.
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when bill comes see if got double charge lor...if got then just bring the bill down and kpkb. dont they have receipts?
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Originally posted by ChiBet:
come on, a man's got to eat.you call it assasination, i call it my bread and butter
$9000 ? what style you going to do to off them ?
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The thing with credit card billing is that they can reprint the last transacted invoice or even search by the transacted number....If i recall correctly, more checks can be done but they have to close the terminal momentarily and may mess up their accounting for the day....
Sounds like their fault...
But I always think that boycotting is not completely helpful. Reason being you didn't get your message across. The only people who know you are affected are us and yourself.
I'm not encouraging you to be like the regular smart aleck Sillyporeans that have a membership with Small Claims Club. However, you may need to voice your feelings to the mgt.
If not, all rants are just ineffective rants.
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next time i go there and my friend is using his card to pay, i will say loudly to my friend.
eh better check the staff keep the signature slip if not later they go ask their manager out and ask you sign again or they tear up your tickets hor. here very famous for doing this kind of underhand method to customers one.
then make sure people behind also hear that also.
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Originally posted by ChiBet:
come on, a man's got to eat.you call it assasination, i call it my bread and butter
For the kind of hair you have, how are you going to escape?
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I already send a strong complain email to their management.
I am not so angry with the staff - but with the manager who still refuse to accept the mistake is theirs and push the blame to the customers !!!How can you entrust a businesd to a person who will for $12, willing to push the blame to customer - down to the extent to accuse them of thieves and threaten them.
At least ChiBet ask for $9000 to screw people !!! LOL that guy screw people over $12 totally no class !!!
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Originally posted by storywolf:
I already send a strong complain email to their management.
I am not so angry with the staff - but with the manager who still refuse to accept the mistake is theirs and push the blame to the customers !!!How can you entrust a businesd to a person who will for $12, willing to push the blame to customer - down to the extent to accuse them of thieves and threaten them.
At least ChiBet ask for $9000 to screw people !!! LOL that guy screw people over $12 totally no class !!!
they wun care. They'll just send u a standard apology email and maybe some vouchers. This is how customer service everywhere generally works.
Unless u forward the email to Today, Newpaper, etc, and especially when the journalist have nothing to write and happen to chance upon ur complain and wants to "make it big" by doing an article about the dropping standards of service in sg.
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if I m u, I dont even bother the movie staff... Just walk away... Wat can they do to u?
Then, when the show start and if they refuse my entry, I will just fuk them upside down and make a scene... Know what is wrong and what is right in the eyes of the public or theirs... If u r right or u make it right, it is their face in jeopady... not mine... Then, they will come begging me to calm down...
In this type of situation, they are in such a great disadvantage that I found this story disbelief.