Stop Mistreating Service Staff!
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There are so many complaints of bad service in Singapore all the time but I wonder... have you ever stopped to wonder why?
I remember a series of correspondence in The Straits Times a while back where an SIA passenger was complaining about the hostesses giving better service to the 'ang moh's and one very brave hostess wrote back to say that it's because the 'ang moh's are more polite to them, respect them, and treat them better. The Singaporeans would be demanding, grouchy, and won't even return your greeting whilst the 'ang moh's are the ones who would greet them back with a smile and say 'thanks' for things that are being done for them.
Just look around you and it doesn't take long to spot a Singaporean who's verbally abusing a service staff, being unreasonable, complaining very loudly and just misbehaving.
I applaud the service staff in Singapore for putting up with all sorts of unreasonable behaviour and demands. It's time we recognise them for their hard work!
The customer service staff at the various telecommunications companies like SingTel and StarHub really deserve special mention for their never-failing patience. I also find the staff at Bossini and Giordano generally very cheerful and helpful. Music Junction has staff who are also very approachable and helpful. Citicab drivers and Tibs bus drivers in general are also friendly and cheerful.
I started this thread because I'm really sick and tired of seeing fellow Singaporeans abuse customer service personnel. It's time we gave credit where it's due. Also, chew on this - are you a good customer / client?
If you're a service staff, feel free to share your woes on this thread. -
Depends on who is at fault... But our sv is ok, just because of some fussy ppl
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action = reaction
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I remember what my primary school teacher taught my class...
it is good to say thank you, even to the taxi-driver, cashier or anyone serving you. In the end they feel good, you feel good.
Since then, it has been a habit for me to say 'thanks' or 'thank you' to whoever has served me. -
i'm an enforcement fella but made to behave like a service fella...
so i get crap heaped on me and my staff because we are doing our job...
but seriously, some in the service industry need to have more pride in their jobs... i think a friend of mine also in the forums, and i were talking about it... -
For every action, there is an equal and opposite reaction.
Intelligence of Sir Issac Newton!! -
Funny I never have any problem with SIA staff, but maybe because I'm polite to them.
Anyways, there are some truely rude service staff but those are really rare. -
Whoa... everyone's getting philosophical and spewing wisdom a la a few liners... but no one's sharing actual experiences!
Too lazy to type? heh! -
will do in a while.. gotta go makan dinner now
Originally posted by Rhonda:Whoa... everyone's getting philosophical and spewing wisdom a la a few liners... but no one's sharing actual experiences! Too lazy to type? heh! -
*applauds kopiosatu*Originally posted by kopiosatu:I remember what my primary school teacher taught my class...
it is good to say thank you, even to the taxi-driver, cashier or anyone serving you. In the end they feel good, you feel good.
Since then, it has been a habit for me to say 'thanks' or 'thank you' to whoever has served me. -
Oi, bear! Bring me along!!!Originally posted by the Bear:will do in a while.. gotta go makan dinner now I promise not to eat too much! 
hehehe! -
Me also no problem with SIA staff. Other airline attitude can be worse. You smile big big, talk friendly friendly, people at first don't want to do things for you one also become willing to do things for you
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OK, once, when I was queuing at the causeway counter at the Singapore side to return home after visiting Malaysia, there was this Singaporean man in front of me who yelled at the counter officer when he announced that his PC had crashed. This ugly Singaporean shouted, 'Why?! Other counters can use their PC properly and their PC didn't crash! How come you cannot do your work properly?!'
This man then looked around to see if there were people in the queues nodding their approval or something. I was immediately behind him and I gave him a huge frown and a very black face like this -> Shame on that kinda gangster behaviour!
Anyways, applause to the officer, he was assertive and he explained to the man that he is not responsible for the computer's sudden crash and no one can predict that so would he please calm down and join another queue.
If that man had continued being rude to the officer, I would have said something in defence of the officer... then maybe I would kena punched and have to ->
for a few weeks. hahaha!!!
Seriously, I just cannot stand people bullying others. -
*applause!* /me sings 'That's the way, uh huh uh huh! I like it! uh huh uh huh!' Waaay to go, Qitai! A lot of people 'chi ruan bu chi ying', and yes, the softer approach is much better.Originally posted by Qitai:Me also no problem with SIA staff. Other airline attitude can be worse. You smile big big, talk friendly friendly, people at first don't want to do things for you one also become willing to do things for you -
the only time i sent an official complaint was when a taxi driver tried to kill me on the road.
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well, we gotta make sure of the identity of people...
so there was this deranged looking dude who came in demanding that one officer be reprimanded because the officer had the "audacity" to ask him to remove his hat!
i was kinda angry because there were these lot of people who had other problems and this semi-sentient braindeath was ranting about removing his hat!
so i told him to sit down and wait his turn...
then after it was his turn, i basically turned really really cold after helping the others warmly and with smiles.. looked him in the eye and gave him hell (albeit cold but politely) for being terrible, rude and being uncooperative.. and worst of all, he had made an absolute fool of himself, delayed his tour group, wasted everyone's time and tried to look for trouble where a little bit of cooperation would be good..
i have to say, it's moments like those, i love my job
there is a darker side of me... i enjoy helping people... but something perverse in me, kinda enjoys these "confrontations"
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Frequently encounter
because I'm running my own small business in ladies fashion...seldom serve customers now unless its super crowded...but I have a story of a really ugly experience to share...
recently was in the shop helping out and the sales girls were swamped so I stepped in to help the new walk ins...they were my regular customers... a tai tai and her daughter...we also go to the same church and her family is very well known there as her husband is a church leader..we know each other well enough that we will always stop and chat a bit when we see each other...of course, when they buy from me a discount is always automatically given but she soooooo like to squeeze me for more.
The most recent incident, her daughter liked a blouse that was retailing for $24...I charged her $18 for it automatically...she pulled a really long face, startiing picking on the garment pointing out non-existing flaws which really embarressed her daughter and wanted me to discount to $15...her daughter was saying theres nothing wrong with it..they were having a mini argument over it and the daughter really wanted it, even wanted to use her own money for it...I served them to the best of my ability, tried to assure her it was a quality product and if after wear they found any problems she could come back and exchange it for something else no questions asked..she bargained and bargained and bargained for 1 hour,was rude and used the church connection to squeeze for more.I was adamant to the end because I was getting abit upset that she had even used the church relationship for a $3 discount and then finally she said ok in a huff at $18 and you wont believe what she did next!!!
she opened her wallet, took out $15 and threw it on the floor at my feet and put the shirt in her bag and walked out saying thats all she was willing to pay!!!
Thief!!!!!! -
All that for $3!!! -
poor care bear
in a no-win situation...
for $3, she was willing to throw away dignity... sheesh...
i wonder if in the future, if the daughter would change her name, go for radiation treatment to change her DNA -
Oh my gosh, care bear! She did that to you? So rude!!! You already gave her a generous discount and she's pretty rich, right?
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Bear, like you, I try to be nice but there are those few who kinda bring out the devil woman in me! muaharharhar!
When someone gets physically violent on us, kicking and punching us, we yell for 'reinforcements' and times like these, it really brings out the tigress in me!! ROAR! I get soooo angry seeing my poor colleagues being punched, kicked, pinched, scratched, bitten, spat at, and woe befall the one who dares to do any of that to me! hahaha! Matrix-kewl! -
But then hor, you know what you really should do?
I will give her another $1-2 discount just to make her happy. Some customer wants to bargain for the seek of bargaining one and if you don't give her at all, she not happy. So, give her $1-2 more just to make her happy.
Then, in future, don't give her so much discount off at first. Then let her bargain it down. This way, she happy thinking she got what she want. You also happy get your business plus happy customer.
Most customer are not so appreciative of the automatic discount one, because they usually think that everyone gets the same discount. -
should learn Gracie Ju-Jitsu
how to subdue a person in the most painful way without a single mark on the victimOriginally posted by Rhonda:Bear, like you, I try to be nice but there are those few who kinda bring out the devil woman in me! muaharharhar!
When someone gets physically violent on us, kicking and punching us, we yell for 'reinforcements' and times like these, it really brings out the tigress in me!! ROAR! I get soooo angry seeing my poor colleagues being punched, kicked, pinched, scratched, bitten, spat at, and woe befall the one who dares to do any of that to me! hahaha! Matrix-kewl! -
Y'know, in Europe, US and other developed countries, the service staff do not tolerate sh it from customers. If you try your nonsense with them, they'll just look you in the eye and tell you firmly not to treat them that way. They're allowed to be assertive and they don't stand to be treated like 2nd class people by customers and I think that's the way it should be. Service staff are people and nobody has the right to shout at them, treat them like servants, talk down to them, threaten complaints so they can get what they want, and other obnoxious things.
Social finesse, people!!
I have decided... next time I'm in line and someone shouts at a service staff or acts all hoity-toity, I'm going to stand up for the poor bullied staff and say something in their defence. I've seen one ang moh and one local do it before and afterwards, I thought... WHOA... heroes! Time we take a stand against socially unacceptable behaviour! -
Yah she did that to meOriginally posted by Rhonda:Oh my gosh, care bear! She did that to you? So rude!!! You already gave her a generous discount and she's pretty rich, right? they filthy rich..she drive beemer and always appear in Tatler magazine one...her daughter prom dress I make for her own...sewed it myself!! I was flabbergasted...still am... ...$3 only, not even enough to eat a happy meal at MacDonalds..why like that leh??!!