Stop Mistreating Service Staff!
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OK, tell you all one of the horror stories of which I have a huge cabinet full of! haha!
Once, I had to tend to a traffic accident victim wheeled in straight from A&E in an extremely critical condition. He was an 'active bleeder', in extremely bad shape. We were all struggling hard to stabilise him and arrest bleeding, there were doctors of different specialties, nursing staff, and others, all going in and out of him room, trying to rescue him because he was tethering on the edge of death. Suddenly, his relative stepped in and I gave him a quick update because I was trying to arrange blood transfusions for that guy and so I kept my answers short and told him that I'm sorry but I'll have to talk to him later because I need to do some more stuff for that patient. And guess what? That crappy man said, 'I want to see your Supervisor! You are so rude!'
So, next time, I'll stop and talk to you and do all the sweet sweet PR stuff, dripping honey and saccharine, whilst the poor patient has no one to tend to him. DOH!!! 
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wow.. i would have gone: STFU!! and let me try and save your relative!!
but then, relative could have vested interest in the PR stuff...
Where there is a will, there is a relative...
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Wow.. if only pple will start doing dat, service ard here will definitely improve. I'm in retail too & I've served all kinds of customers b4. Even if the service is gd.. who bothers abt writing letters? How many of us wrote more complimentary den complaint letters? Yes, as a service provider, it is expected of us to provide the best for customers but dat does not mean u can throw ur $$$ or cards at us. & I do agree dat malay customers r nicer.. less demanding & friendlier too. Its the same like having them as ur neighbours, they r more chinchai,very kampung style.. haha =P R we chinese over-demanding? Y r we reflecting such attitude wherever we go?Originally posted by Rhonda:I think I'm going to resolve to write letters of praise and commendation whenever I encounter good service staff from now on.
I think it's not enough to empathise with them... it's time to give them the recognition that's long due. 
So folks, let's be quick to compliment, slow to complain. A little patience and long-suffering does good to the soul! Customer service personnel are people too... they have bad days too so let's try to be a little more understanding. 
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hmmm... maybe written testamonies
coz i tend to just be polite to everyone, and am thankful for good service....
food for thought! -
Actually, I heard that some folks complain so that :
- they will get 'benefits' and/or freebies;
- they don't have to foot the bill; OR
- they just want to be plain mean
Also, maybe some would be undiagnosed Schizophrenics with delusions of grandeur... thinking that they can get VIP treatment for paying next to nothing.
Actually, do we complain because we're more stressed and need to vent? I do sometimes get frustrated at service staff but I don't complain, I just try to bear with it unless it's really unreasonable. And then again, I never kick up a big fuss about it. I may not be happy with a particular service staff but all the same, I don't want to ruin her rice bowl either. -
I remember once, my ex (a foreigner) was queuing up at the cashier's at Toys R Us. According to him, the queue was starting to get longer & longer cos a cashier had just started her job & was not yet so familiar with how to do certain things. A guy in front of my ex yelled out to the poor girl "Oi! Hurry up lah!".
The poor girl got even more frantic & tried to do things right.
Luckily my ex saved her day by scolding the cao ah-beng that it wasn't her fault that she was a bit slow... can't he see that it was her first day & can't he be more patient & polite??? Three cheers for that!! Imagine being scolded by a foreigner!! Serves that guy right! -
Put a bell at the doorway....like some fast food restaurant....
Its lunch time......
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I had to endure alot of scolding in the past, when I was working in the customer service line back in my old job in Singapore. Not so much from the public, as, GET THIS, from upper management!! They always seem to be so stressed out until they can't handle their emotions & lash out at other innocent people *sigh*
Oh well I choose not to remember these cos they'd only make my memories of my workplace worse - afterall, he who remembers is the one who suffers the most in the end -
correction, since when SPF/ICA is a law-enforcement agency ? its more of service-oriented now, at least since i joined the force in 200x. maybe soon they will folow macdonald put the hourglass and say 'the counter staff will serve u in xx seconds.'Originally posted by the Bear:i'm an enforcement fella but made to behave like a service fella...
so i get crap heaped on me and my staff because we are doing our job...
but seriously, some in the service industry need to have more pride in their jobs... i think a friend of mine also in the forums, and i were talking about it... -
SPF/ ICA are law enforecement agency... They can carry arms and arrest ppl...Originally posted by chunyong:correction, since when SPF/ICA is a law-enforcement agency ? its more of service-oriented now, at least since i joined the force in 200x. maybe soon they will folow macdonald put the hourglass and say 'the counter staff will serve u in xx seconds.' -
tell that to the senior management!!!
just like SL, seems like we get more problems from our senior management than the public...Originally posted by sbst275:SPF/ ICA are law enforecement agency... They can carry arms and arrest ppl... -
What kinda job dya have, bear?Originally posted by the Bear:tell that to the senior management!!!
just like SL, seems like we get more problems from our senior management than the public... -
You work @ ICA right??? Remember heard from you that you can take 170 till bef leaving the SBS bus leaves SingaporeOriginally posted by the Bear:tell that to the senior management!!!
just like SL, seems like we get more problems from our senior management than the public... -
Wot's ICA? *scratches head* ICA to me means 'Intermediate Care Area' aka the High Dependancy Unit. hehehe!
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Si RhondaOriginally posted by Rhonda:Wot's ICA? *scratches head* ICA to me means 'Intermediate Care Area' aka the High Dependancy Unit. hehehe!
Immigration Checkpoint Authority... -
I find it a tad ridiculous that certain sectors are made to cower down and act like they're part of the service industry.Originally posted by chunyong:correction, since when SPF/ICA is a law-enforcement agency ? its more of service-oriented now, at least since i joined the force in 200x. maybe soon they will folow macdonald put the hourglass and say 'the counter staff will serve u in xx seconds.'
The police cannot be a 'service industry' because then, it would seriously hamper their resources. They'll end up spending to much time and resources doing 'glossy PR work' that it eats into the time to do their REAL job!!
The army also cannot and should not ever become a 'service industry'. I shudder to think of how effective a 'softened' army will be when it comes to the crunch.
The medical field should not be a 'service industry'. We do not run hotels and our priorities should be to tend to whoever is sickest and needs the most medical attention, NOT bring blankets and hot water to that A1 patient or that C class patient whose relatives blast their mouths off faster than the US missiles can fly.
I'm so glad there are folks who think the same way that I do - that it's usually a case of overstressed people transferring their anger, frustrations and stress to us. All that education, and they can't even have proper control over their anger and stress issues. Shame.
I wish people here would realise that the customer sure ain't right all the time cause sometimes, when you have a**holes on the other side of the counter, they sure can't be right! This issue encroaches on human rights as well. Next time some big developed country like the US of A starts to criticise our human rights, think of this. It does not have to be blatant slavery or making little kids work at brick factories that constitutes human rights violations... to a certain extent, treating fellow humans like they're worthless and 2nd-class or worse, is also a violation of sorts. In developed countries, they'd probably tell their yelling and screaming customers to please get a grip on their anger, cool down and we'll attend to you later. Customer service staff are there to help us, not for us to abuse.
But of course, in a society where the highly educated and working professionals constantly end up abusing their maids, it's gonna be kinda hard for them to grasp this simple concept.
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well, a lot of senior management fellas are made up from those who are fast-tracked.. they never went through ground operations or were part of the front-line staff (even in the retail and service industries)
being divorced from reality and cloistered in their ivory towers, they make demands which are unrealistic and in many cases, negligent or downright criminal..
oh well.. like Sheryl Crow sang:
we do what we can
we work for a living
that's who i am
that's who i am -
as if i spend my years in SPF not carrying arms, not arresting people but its becoming more and more service-oriented liao...to the extend many people can't believe.Originally posted by sbst275:SPF/ ICA are law enforecement agency... They can carry arms and arrest ppl... -
chunyong, isn't that ridiculous?
It's so crazy... people have their priorities all wrong! -
just imagine there is a feedback form dat u can use to grade the person serving u at counter..... its simply fabulous to see what people can think of when they are bored in their office. there are lots more but not very appropriate to say here. i really pity those NPCOs, they are right at the bottom of the chain and will get most of the shit.Originally posted by Rhonda:chunyong, isn't that ridiculous? It's so crazy... people have their priorities all wrong! 
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/me listens to what chunyong says, and shakes her head in disbelief.
Seow... the world is getting seow! -
/me STILL chuckling over that 'Where there is a will, there is a relative' phrase. hahaha!!!Originally posted by the Bear:wow.. i would have gone: STFU!! and let me try and save your relative!!
but then, relative could have vested interest in the PR stuff...
Where there is a will, there is a relative...