The Rudest Kid, Ever!
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Well, these days, the customer loves to act like they're slavemasters because they know that all they have to do is to threaten to complain and then everything will be done their way and no expense will be spared to please them. They love to twist the arms of service personnel to get what they want.
To make it worse, I'm NOT a service personnel! I'm a healthcare professional!
I attend to patients according to medical and nursing priorities but nowadays, it seems like whoever complaints the loudest gets tended to the fastest!
The latest 'trend' is for patients and their families to smile and say their thanks and goodbye's upon discharge, and then slap us with some nasty letter finding some sort of fault with us, in the hope that they can then have some leverage to fight their case of having their hospital bills waived. It's getting uglier and uglier and conscience and moral values seem to have gone right out the window.
People no longer flinch when they commit morally detestable acts and that, is scary. When there is no conscience to pull the stops, what's there to stop us from committing worse and worse acts anymore? -
senior management is too spineless to fight back..
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i like hazelnut gelati
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but no one smashed your head against anything at the BBQ...Originally posted by ceecookie:then u should have smashed the boi head on the window......
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gosh. they sound a right horrid bunch!Originally posted by Rhonda:Once again, I reiterate my belief that not everyone deserves to be a parent nor can everyone be a good one. I shudder to think how kids like this would grow up to be.
It's the parents' responsibility to discipline the kid, to show him/her how to make morally right choices, teach them values and all but sadly, the focus these days is more on earning enough to give the kid a cushy life, to afford an expensive education for the kid but no heed is being paid to character building. 
Reminds me of a recent incident where my colleagues and I really really wanted to slap the granddaughters of one of our patients. The entire family had been giving the doctors and nurses endless grief with their incessant complaints, nit-picking, attempts to dictate the patient's treatment, etc and because of our silly customer service, treat the hospital like a 5-star hotel drive, we end up taking nursing directives from the family, which was utterly ridiculous! These folks even commented once, 'Don't criticise the nurses - you don't know what they will do to our mom!' I mean, for goodness sake!!
So, one day, I went into the room, explained to the patient's daughter that I had to do some procedures for the patient so please return in about 30 mins' time and as I drew the curtains in preparation, I saw one of their granddaughters throwing me this really nasty look, like she wanted to swallow me alive and well, I ought to be a nice, sweet nurse but this family had really driven me to my limits already so I glared back.
What in the world did I do to offend her? I was doing a service to keep her grandma alive, for goodness' sake! I didn't deserve the hostility. You guys shoulda seen that look on her face. It was a 'gou3 yan3 kan4 ren2 di1' look (or as PCK would say, 'see me no up!') and she acted like she was a da xiao jie. Not a surprise since most of the family liked to talk down to us like we weren't worth anything or that we were lesser humans.
They were with us for a week and I was assigned to serve them for that entire duration and I tell you, it was one of the worst weeks I had to endure. Thank God for my buddies who cheered me up and gathered round me and basically became my cheerleading team! hehehe!
Anyways, thanks for listening.
that's so silly! their grandmother's the PATIENT! They're NOT your customers!
never fail to amaze me how many stupid people there are in this world.
rhonda, just do your job and ignore these idiots. they're not worth your attention and definitely not worth getting wrinkles over. hahaa... -
Originally posted by HENG@:but no one smashed your head against anything at the BBQ...
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neuros, sorry you had to go through such a horrendous experience with a brat.
This is exactly why I always sit away from tables with kids in eating places. Don't wanna run the risk to find out that they're spoilt brats who're gonna cry and scream at the table. -
Originally posted by choco B:neuros, sorry you had to go through such a horrendous experience with a brat.
This is exactly why I always sit away from tables with kids in eating places. Don't wanna run the risk to find out that they're spoilt brats who're gonna cry and scream at the table. A quick cursory glance and if the table next to an emtpy one has kids, I'll also request to be seated elsewhere. hehe! -
Thanks, neuros.Originally posted by neuros:gosh. they sound a right horrid bunch!
that's so silly! their grandmother's the PATIENT! They're NOT your customers!
never fail to amaze me how many stupid people there are in this world.
rhonda, just do your job and ignore these idiots. they're not worth your attention and definitely not worth getting wrinkles over. hahaa...
The trouble is, these people are very proactive in complaining, slow to understand the situation, and don't understand what social responsibility is about.
I was once stuck with a Road Traffic Accident victim for close to four hours upon his arrival to my unit. There were plenty of procedures to be done to attempt to arrest his massive bleeding and basically, to make sure he stays alive. I rushed out to arrange for an urgent blood transfusion and when I finished the call and was rushing back inside the room to continue my work, two men stepped up and tried to ask where their relative, who was a patient in the General Ward was. I mumbled, 'Sorry, I'm busy, please ask someone else outside the ICU' and hopped back inside.
Imagine, when I finally stepped outside and tried to catch my breath, my colleagues told me to report to the Ward Manager's office immediately - turns out those two men had complained about me being 'rude and unhelpful'. And as usual, it was assumed to be entirely my fault.
Neuros, until and unless the general public stop treating us like customer service personnel, outrageous incidents like these shall continue to happen. -
hahaa.... yeah... i do the same thing sometimes. hee...Originally posted by choco B:neuros, sorry you had to go through such a horrendous experience with a brat.
This is exactly why I always sit away from tables with kids in eating places. Don't wanna run the risk to find out that they're spoilt brats who're gonna cry and scream at the table.
but to be fair, there're some really adorable kids around too sometimes. i love to play around with these. make faces at them, play peek-a-boo etc... they're great fun when they're nice and cute.
if only all are like that... -
a dead dude, or no complaints from anal members of the public...
i guess the priority of some people high up would be "no complaints"..
it happens... i know it all too well at work too...
but me bring me, i tell my senior management to stick it
i wonder if the senior management members are able to manage a screaming brat, or an obnoxious asshat who will complain that there are no slaves waving palm fronds if we peel chilled grapes and pop them into their mouths for them..Originally posted by Rhonda:Thanks, neuros. The trouble is, these people are very proactive in complaining, slow to understand the situation, and don't understand what social responsibility is about.
I was once stuck with a Road Traffic Accident victim for close to four hours upon his arrival to my unit. There were plenty of procedures to be done to attempt to arrest his massive bleeding and basically, to make sure he stays alive. I rushed out to arrange for an urgent blood transfusion and when I finished the call and was rushing back inside the room to continue my work, two men stepped up and tried to ask where their relative, who was a patient in the General Ward was. I mumbled, 'Sorry, I'm busy, please ask someone else outside the ICU' and hopped back inside.
Imagine, when I finally stepped outside and tried to catch my breath, my colleagues told me to report to the Ward Manager's office immediately - turns out those two men had complained about me being 'rude and unhelpful'. And as usual, it was assumed to be entirely my fault.
Neuros, until and unless the general public stop treating us like customer service personnel, outrageous incidents like these shall continue to happen. -
good thing i'm not in the service industry.
i guess i can take sh*t from my superiors but not from total strangers. -
there's always a saying that goes this way... you'll always get what you do not want...
so i'm not gonna say much about spoilt brats which are all over the place nowadays. ;P -
I don't want US$5 million dollars falling from the sky, dropping right in front of me!Originally posted by Estee:there's always a saying that goes this way... you'll always get what you do not want... so i'm not gonna say much about spoilt brats which are all over the place nowadays. ;P
I really don't want!
I REALLY DON'T WANT!!!
WO ZHEN DE BU YAO!!!! -
hey!! did i forgot to say it doesn't work for stuff like money?? HAHAHAHAHOriginally posted by EricDraven:I don't want US$5 million dollars falling from the sky, dropping right in front of me!
I really don't want!
I REALLY DON'T WANT!!!
WO ZHEN DE BU YAO!!!! -
Hahahaha Eric! Your posts always crack me up!Originally posted by EricDraven:I don't want US$5 million dollars falling from the sky, dropping right in front of me!
I really don't want!
I REALLY DON'T WANT!!!
WO ZHEN DE BU YAO!!!! -
Originally posted by EricDraven:I don't want US$5 million dollars falling from the sky, dropping right in front of me!
I really don't want!
I REALLY DON'T WANT!!!
WO ZHEN DE BU YAO!!!!
Eric, that was my first hearty laughter for today! -
Wow... now I'm really floating to the sky...
To infinity and beyond! -
this so reminds me of samantha jones of SATC in one of the episodes in season 6Originally posted by choco B:neuros, sorry you had to go through such a horrendous experience with a brat.
This is exactly why I always sit away from tables with kids in eating places. Don't wanna run the risk to find out that they're spoilt brats who're gonna cry and scream at the table. -
hey!!!!! u have season 6 dvd???????Originally posted by s|nNeD:this so reminds me of samantha jones of SATC in one of the episodes in season 6
tat's the only one i haven't watched... been wanting to get my hands on it for ages!!!!!
*hint hint*
*bambi eyes* -
LMAO!!!Originally posted by EricDraven:I don't want US$5 million dollars falling from the sky, dropping right in front of me!
I really don't want!
I REALLY DON'T WANT!!!
WO ZHEN DE BU YAO!!!! 
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i dun have it...Originally posted by neuros:hey!!!!! u have season 6 dvd???????
tat's the only one i haven't watched... been wanting to get my hands on it for ages!!!!!
*hint hint*
*bambi eyes*
what i have is in my comp...
hehe -
aaaaaarrrrrgghhhh!!!Originally posted by s|nNeD:i dun have it...
what i have is in my comp...
hehe
i wwwwwaaaaannnnnnnnttttt!!! -
how fast is your computer, and what's your connection speed?
you can do that tooOriginally posted by neuros:aaaaaarrrrrgghhhh!!!
i wwwwwaaaaannnnnnnnttttt!!! -
currently: 56k dialupOriginally posted by the Bear:how fast is your computer, and what's your connection speed?
you can do that too
been wanting to upgrade but i'm a great fan of sir procrastination