Cabby Breaches SMRT Taxis Golden Rule
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Free Fare
.....Tips
service charge soon?
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Free ? -
Well SMRT came up with this new policy that if you are not satisfied with a cabby's service,you can ask for a full refund of the cab fare in the form of a cab voucher of the same value.
So not really free,you still do not get back your $$$ -
Eh ? You sure ? I take cabs quite often.Originally posted by Aveme:Well SMRT came up with this new policy that if you are not satisfied with a cabby's service,you can ask for a full refund of the cab fare in the form of a cab voucher of the same value.
So not really free,you still do not get back your $$$
In fact, I just received a reply from a cab company the other day to my complaint. It was justified and the driver found guilty. too bad he was just given a warning
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well actually i am not 100% sure,but i got the info from a discussion thread inside the Singapore Taxi sgforum section.Here is the threadOriginally posted by Ferret:Eh ? You sure ? I take cabs quite often.
In fact, I just received a reply from a cab company the other day to my complaint. It was justified and the driver found guilty. too bad he was just given a warning
http://www.sgforums.com/?action=thread_display&thread_id=167923 -
Quite interesting. But I feel it's a bit unfair to the cabbies. I mean, if there's refund, whose money is it gonna come out of ? The cabbies ? Poor things. You cant believe how cheapskate some people can be.Originally posted by Aveme:well actually i am not 100% sure,but i got the info from a discussion thread inside the Singapore Taxi sgforum section.Here is the thread
http://www.sgforums.com/?action=thread_display&thread_id=167923 -
well yup that is why in that thread i mentioned,i am not sure what that CEO is thinking about when she want to implement this policy.Originally posted by Ferret:Quite interesting. But I feel it's a bit unfair to the cabbies. I mean, if there's refund, whose money is it gonna come out of ? The cabbies ? Poor things. You cant believe how cheapskate some people can be.
The refund part will just be abused by kiasu singaporeans while few will be giving any tips at all due to non tipping culture here.
So drivers end up losing on both side. -
Quite true. I do expect people to do right by them. Sigh. There must be other ways to boost the service standards in SingaporeOriginally posted by Aveme:well yup that is why in that thread i mentioned,i am not sure what that CEO is thinking about when she want to implement this policy.
The refund part will just be abused by kiasu singaporeans while few will be giving any tips at all due to non tipping culture here.
So drivers end up losing on both side. -
well it is pretty hard to define what is good service for a taxi ride.Originally posted by Ferret:Quite true. I do expect people to do right by them. Sigh. There must be other ways to boost the service standards in Singapore
The customer demographic base is so wide,everyone will have different expectation of what is good service.A form of good service to someone maybe a form of irritation to another.Eg if a driver try to be more friendly to their customer,some may like it,but some will think that it is an irritation and just want the driver not to bother them but get them to their destination safely.
How to define what is actually a good service? -
They don't have to entertain during the drive, but good service would include courtesy and going out of the way to help the passenger (e.g. returning a lost wallet, assisting a disabled chap)Originally posted by Aveme:well it is pretty hard to define what is good service for a taxi ride.
The customer demographic base is so wide,everyone will have different expectation of what is good service.A form of good service to someone maybe a form of irritation to another.Eg if a driver try to be more friendly to their customer,some may like it,but some will think that it is an irritation and just want the driver not to bother them but get them to their destination safely.
How to define what is actually a good service? -
who will give tips to cabby? Will you?
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Yes, sometimes for long trips from the airport...I'll just ask them to keep the change ranging from 30cts to 70cts - is that considered a tip for a fare of about $12-$15?Originally posted by kops21:who will give tips to cabby? Will you? -
like tt.. if customer anyhow go and take advantage, cabby kanna. then get black record for nothing..
already got people saying many SMRT cabby will jump to other operator.
about the free voucher, is it only for the value claimed? or any ride will do? if so, i gonna book a london cab shld i get these vouchers
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its for show only, it will die a natural death.
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there will be a sizable number of people that abuse the refund system
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Sad to say, I fully agree...considering the large no. of chow kuan ppl around.Originally posted by pie:there will be a sizable number of people that abuse the refund system
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Oh definitely.Originally posted by pie:there will be a sizable number of people that abuse the refund system
This can't be making the cabbies happy.
In any case, people want good service from cabbies? Easy. Just show them some courtesy and respect and they'll reciprocate. -
Already 1 have gotten his fares back...
But I doubt how effective is this as some passengers may resort to cheating -
Originally posted by sbst275:Already 1 have gotten his fares back...
But I doubt how effective is this as some passengers may resort to cheating
It's just another cab voucher. Unless the person is very free, it's really not worth much effort to complain. -
Originally posted by dragg:its for show only, it will die a natural death. u saw through the trick....dats good...many people actually took the wayang for real siah
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Singaporeans will ABUSE this new cab policy...trust me.
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To be honest, the Iron Lady is causing SMRT Corp to go to the dogs. Bus and train services are suffering, and taxis are lying idle.
If you want my opinion about what should be done to SMRT, I say sell it off to the Connex Group. They can do better.