Key Performance Indicators and other obscenities
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the topic seems to draw a consensus whenever we talk about it.. that is of sheer disgust
i know almost every organisation will have been suckered into implementing it for good or ill.. well, for some organisations, it is essential for monitoring your performance... like say, the manufacturing industry where quality control is vital...
however, we all know that there are organisations, for the sake of attaining some award or rating, implement these things which end up making things difficult for the staff, and worse, is detrimental to the organisation as a whole...
if you can, do share your experiences about this obscenity known as Key Performance Indicators -
i'm not sure... my lady boss just see by the amt we charge clients every mth
but ppl who take mc, leave [esp on mon and fri] are blacklisted... and it's a sin to smoke during office hrs
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KPIs...
i do this every year...For the company, for the CEO, dpty CEO, and all the senior Management...
numb to all these liao loh -
the trick to handle this and to make it a perfect balanced system is to have it decided by a person, like what i do for my company, the person will then set target for the company as a whole, then cascade down to CEO, then dpty CEO..and down the ranks...
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and if the person is abit psyho..?Originally posted by Mospeada:the trick to handle this and to make it a perfect balanced system is to have it decided by a person, like what i do for my company, the person will then set target for the company as a whole, then cascade down to CEO, then dpty CEO..and down the ranks... -
in the first place, the company should screen thruOriginally posted by Ito_^:and if the person is abit psyho..? -
i think the topic of sheer disgust should be the bonus distribution and the moderation of the performance grading, rather than the KPIsOriginally posted by the Bear:the topic seems to draw a consensus whenever we talk about it.. that is of sheer disgust
i know almost every organisation will have been suckered into implementing it for good or ill.. well, for some organisations, it is essential for monitoring your performance... like say, the manufacturing industry where quality control is vital...
however, we all know that there are organisations, for the sake of attaining some award or rating, implement these things which end up making things difficult for the staff, and worse, is detrimental to the organisation as a whole...
if you can, do share your experiences about this obscenity known as Key Performance Indicators -
nope.. the KPIs themselves are sometimes retarded...
i've heard from people that they are required to "smile X times" and there are times if you do well, you actually fail the KPI
at my division, we fill in the thing for the sake of filling in the thing.. frankly, it is strange that the heads are afraid of failing the KPIs even when they know the things don't mean anything and are retarded...
what is worse is that they make the operations do things which are pointless in order to meet the KPIs.. -
i think it depends all on the person steering the ship, if he decides to go the wrong way, the entire crew will followOriginally posted by the Bear:nope.. the KPIs themselves are sometimes retarded...
i've heard from people that they are required to "smile X times" and there are times if you do well, you actually fail the KPI
at my division, we fill in the thing for the sake of filling in the thing.. frankly, it is strange that the heads are afraid of failing the KPIs even when they know the things don't mean anything and are retarded...
what is worse is that they make the operations do things which are pointless in order to meet the KPIs..
i ever saw someone with the KPI of no.of hours of dance session per month -
those who recommended the KPIs are the con-men-sultants
those who agreed with the con-men-sultants will agree to anything to look good..
those who argued against the recommendations are surpressed..
those who approved the KPIs don't know a thing
those who set the KPIs have left...
those who are left behind are too indifferent to care..
those who have to do the work and achieve the KPI are too overworked to care.. -
but i m not con-men-sultants, but i am still around in the companyOriginally posted by the Bear:those who recommended the KPIs are the con-men-sultants
those who agreed with the con-men-sultants will agree to anything to look good..
those who argued against the recommendations are surpressed..
those who approved the KPIs don't know a thing
those who set the KPIs have left...
those who are left behind are too indifferent to care..
those who have to do the work and achieve the KPI are too overworked to care..
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Makes me remember our VSC very first KPI.
Our results was 230% down.
We had more people filling up those forms then we had.
Someone, who supposedly was suppose to supervise that KPI thingy, attended the course for it. But couldnt borther to monitor it until the results came back from PHQ.
It was soooo hilarious.....goes to show, some top people are there, are frankly not that top in their understanding of the courses they were sent to.
And much later, still has the gall to push the review job to some other fellas while they pretend to be busy and go hide somewhere else. -
i would say sometimes it's typical of some con-men-sultants...
one size fits all...
i mean, the police.. if they have KPIs saying "arrest 200 snatch thieves this year"
after they do, there'll be a diminishing pool of thieves out there.. and the next year, they arrest 150.. year after 95...
they've failed their KPIs badly, yet they have done great work by lowering crime...
but by not meeting their KPI, they will kena terok by the idiots who have a lot of things on their shoulders -
I'm not sure if I can discuss my encounters with these things during NS here.
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Did I see the dirty word again (KPI)????
Oh no.... I just remember... I forgot to work something on KPI. Shucks! -
poor bunz...
anyway, just received email at work
there will be a review of the accursed things on 9 March.. and i have to go!
i swear, there is a whole section of people doing these things just to piss everyone off -
I wonder what the PAP's KPI are......................oh, what was I thinking. *slaps forehead*
Revenue, revenue revenue!!!!!! -
Try to sneak personal hygiene into your KPIsOriginally posted by Honeybunz:Did I see the dirty word again (KPI)????
Oh no.... I just remember... I forgot to work something on KPI. Shucks! -
Originally posted by av98m:Try to sneak personal hygiene into your KPIs
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My company oso uses KPI which I understand is the yardstick by which they evaluate the performance of staff. But it's not that all disgusting leh.....
Particularly if you r serious in your work and produce decent results by fulfilling the criteria set out . Surely you would like to be rewarded more than your other colleagues who only know how to 'geng'?
I believe there is no need to worry about KPIs if it is reasonable & attainable.
Just do your work as best as you can lor..... But of course if you only think of jia juah, then KPI becomes obscene........! -
some..
some are outright stupid...
in the service industry, what? smile how many times?