IL Caffe Di Roma @ The Cathay
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TX and I went there for dinner sometime back and wrote a feedback on their super duper salty pasta. Here is the reply:
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On 4/9/07, ILCaffeDiRoma wrote:
Dear [my-name-i-removed-it],
First of all, please let me apology for you about the salty pasta that you having. I do check with the kitchen site, they admit is their mistake. In here I will like to offer you a free set lunch for our mistake.
Please print out these email and show it to our staff and you can enjoy the free set lunch.
Regards
General Manager
Edward Hew
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My jaw dropped when i saw this email. SOMEONE IS BOTHERING WITH CUSTOMER FEEDBACK!!!
I must say I'm very impressed as this is the first (erhm okie 2nd time) I received any respond from those feedback forms. The best part is I was leaving them a comment, not a complain 
Anyway, the food is good. Pasta Al dante and sauce nice plus not overly creamy. Salad was v nice and service is pretty good. Price wise is average resturant price. Will I go back again? Ya for sure, not because of the email but because the food is good
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wah use gmail sia..
im actually bothered with the powderful engrish the manager is using... -
tat gives me an idea.. maybe i shld write a fake comment...
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not content to be a stinky raving queen, now you want to be a stinker too
Originally posted by mhcampboy:tat gives me an idea.. maybe i shld write a fake comment... -
we are talking abt free meal here!!!Originally posted by the Bear:not content to be a stinky raving queen, now you want to be a stinker too -
fakerOriginally posted by mhcampboy:we are talking abt free meal here!!!
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Maybe i can get 2 free meal..Originally posted by the Bear:faker
one for u..
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Originally posted by mhcampboy:we are talking abt free meal here!!!
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ill gotten gains...
but then, typical of monarchists and parasite royalty -
Well the important thing here is the serviceOriginally posted by mhcampboy:wah use gmail sia..
im actually bothered with the powderful engrish the manager is using...
Alot of service staff these days in Singapore are sadly foreign talents
So can't blame them if their English isn't that great -
Its called, tribute.Originally posted by the Bear:ill gotten gains...
but then, typical of monarchists and parasite royalty -
For a moment I thought this was going to be about the butchered English, but I'm impressed by the sincerity shown.
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Unfortunately there will be some who will abuse this kind of customer service and leave fake comments
On a related note, McDonalds actually has pretty good follow-up to complaints/feedback too. -
now they must be wondering y they recieve more and more complains..
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they really bothered... tat's the cool part. good service is hard to find [at least in sg]...
but with the responses we get here abt ppl trying to fake complains just to get a free meal.... *lub chin* sometimes i really DUN blame the service staffs giving bad services to ugly singaporean... -
where got, once me n my colleagues went to mac for lunch after our project presentation, she found a very long hair on her burger, she told the floor manager about it n he just said sorry n exchange for a new one.Originally posted by av98m:Unfortunately there will be some who will abuse this kind of customer service and leave fake comments
On a related note, McDonalds actually has pretty good follow-up to complaints/feedback too.
what the hell, how in the first place did the hair got into the burger in the first place, if we have lodged a complaint against MOH, the mac outlet will be closed down liao
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Originally posted by the Bear:ill gotten gains...
but then, typical of monarchists and parasite royalty -
Influenced by Stooky!
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their england very pro leh..
super duper salty pasta u still say good? -
other dishes good mah.Originally posted by browniebaobao:their england very pro leh..
super duper salty pasta u still say good?
also if they cut down on the salt the pasta dish would be top grade (for that price) -
Hmm
What should be the correct reponse from them?Originally posted by Kenashi:where got, once me n my colleagues went to mac for lunch after our project presentation, she found a very long hair on her burger, she told the floor manager about it n he just said sorry n exchange for a new one.
what the hell, how in the first place did the hair got into the burger in the first place, if we have lodged a complaint against MOH, the mac outlet will be closed down liao -
i think kanasai wants them to kowtow to him while engaging in self-flagellation...
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Dear [my-name-i-removed-it],Originally posted by choco B:Hmm
What should be the correct reponse from them?
First of all, please let me apology for you about the burger that you having. I do check with the kitchen site, they admit is their mistake. In here I will like to offer you a free set of Happy Meal for our mistake.
Please print out these email and show it to our staff and you can enjoy the free Happy Meal.
Regards
General Manager -
a letter is not necessary if there is no correspondence and it was settled there and then...
an apology and replacement of the item in question, plus maybe a bit of freebies is sufficient...
and frankly, if the customer expects more, it just shows the customer damned "gian png"Originally posted by DeadPoet:Dear [my-name-i-removed-it],
First of all, please let me apology for you about the burger that you having. I do check with the kitchen site, they admit is their mistake. In here I will like to offer you a free set of Happy Meal for our mistake.
Please print out these email and show it to our staff and you can enjoy the free Happy Meal.
Regards
General Manager -
tts good service! well since u got a free lunch, the least u could do is write in strait times to commend them and share the joy wif everyone elseOriginally posted by the_don:TX and I went there for dinner sometime back and wrote a feedback on their super duper salty pasta. Here is the reply:
=====================================================
On 4/9/07, ILCaffeDiRoma wrote:
Dear [my-name-i-removed-it],
First of all, please let me apology for you about the salty pasta that you having. I do check with the kitchen site, they admit is their mistake. In here I will like to offer you a free set lunch for our mistake.
Please print out these email and show it to our staff and you can enjoy the free set lunch.
Regards
General Manager
Edward Hew
================================================
My jaw dropped when i saw this email. SOMEONE IS BOTHERING WITH CUSTOMER FEEDBACK!!! I must say I'm very impressed as this is the first (erhm okie 2nd time) I received any respond from those feedback forms. The best part is I was leaving them a comment, not a complain
Anyway, the food is good. Pasta Al dante and sauce nice plus not overly creamy. Salad was v nice and service is pretty good. Price wise is average resturant price. Will I go back again? Ya for sure, not because of the email but because the food is good