Boycott Singapore Airlines ! ...
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I am appalled by how the stewardess slapping incident has turned out ..... Singapore Airlines does not stand up for her employees ..... I don't suppose anyone would have been able to get away with that kind of behaviour on any other airline and avoid a criminal charge .....
Well done SQ .....
you know, now things are starting to fall into place for me .. that partially explains the lousy service I've experienced on SQ flights .... if you're working for a company which doesn't stand up for you, and will hang you out to dry instead, would you give your best for it ? .....
and crew members I know tell me that the young lady is a lot braver than we know .... they say that chances are, she'll soon find herself out of a job ... cos she's already been branded as a trouble maker by management for bringing this civil suit against a (business class) customer ....
nope .... I won't be patronizing the company for a long long time ....
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i only fly SIA for long haul flight.
looks like i'll have to try emirates liao
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Maybe cos 'customers always right'.. Or maybe, dun even dare to offend a rich customer even for slapping people...
But I think many Singkies dun even understand this, a good customer service relationship is always based on a good two way traffic communication
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welcome to singapore.. so what's her outcome, she lost the case?
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no wonder they pay foreign pilots more for the same work!
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I remember taking an SQ flight a few years back when my coy was flying back from Ex Lancer.
The stewardess asked me what I wanted for breakfast.... she asked (I quote), 'Do you want the chicken or the egg?'
I thought that was a dumb way to ask what kind of breakfast I wanted.... but I was hungry, so I just asked for the 'chicken' because I felt that it would be more filling than the 'egg'.
As it turns out.... those who asked for the 'chicken' got lousy chicken bee hoon.... and those who asked for the egg got a really nice Western breakfast.
Kaoz.... the standards have really dropped.
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i really would like to see them fall badly..
it would be hilarious if they got creamed and blasted outright..
i think they fell into the same trap the CAAS fell into.. they treat their own staff like chattel and serfs while worshipping the "customers"
i told the asswipes who were a spinoff of SIA before that there is good service and there's fawning and bullshit.. the customers you want coming back will not want you to kiss their asses.. their bullshit will drive those away.. those who will come back because of the bullshit are those who will cost the company.. and it will be them destroying their company..
they got angry at me.. and the class got angry at the trainers.. and in the end, the class which was made up of people from the private sector said that they will recommend that their companies never ever send anyone to the course ever again.. it was hilarious.. everyone face black black when the thing ended
thing is.. you train your staff.. and you protect your staff.. back them up.. and they will take pride in what they do.. that leads to damned good service which money can't buy..
SIA and CAAS are screwed in the long run..
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But if it's a normal passenger, would it ever have happened?
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Originally posted by the Bear:
i really would like to see them fall badly..
it would be hilarious if they got creamed and blasted outright..
i think they fell into the same trap the CAAS fell into.. they treat their own staff like chattel and serfs while worshipping the "customers"
i told the asswipes who were a spinoff of SIA before that there is good service and there's fawning and bullshit.. the customers you want coming back will not want you to kiss their asses.. their bullshit will drive those away.. those who will come back because of the bullshit are those who will cost the company.. and it will be them destroying their company..
they got angry at me.. and the class got angry at the trainers.. and in the end, the class which was made up of people from the private sector said that they will recommend that their companies never ever send anyone to the course ever again.. it was hilarious.. everyone face black black when the thing ended
thing is.. you train your staff.. and you protect your staff.. back them up.. and they will take pride in what they do.. that leads to damned good service which money can't buy..
SIA and CAAS are screwed in the long run..
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Truth is, they are still the benchmark in the industry. And the supply of stewardesses are there. It may be a shrewed way of running a organisation, but something must be working for them to remain there at the top for so long.
Emirates on the other hand has been pretty successful in a short time due to copying SQ's policy to a certain extent.
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They're the benchmark because of their excellent service. But they sure seem to have forgotten who are the people who provides those service day in day out for em.
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excellent service is NOT making your staff sycophants..
this is something the con-men-sultants never understood when i threw it at them..
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the problem with local management is that they think everyone is expendable
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it's a vicious cycle, people would give their best for an organization that would treat them fairly, justly ..... it's not just about a fat paycheck ......
any wonder that the service sucks at SQ now ? .... I'm tired of unsmiling, jaded, brusque stewardesses with chao bin at SQ, maybe it's because I was always a Cattle Class passenger, and a Singaporean to boot ? ..... nevermind that i don't go around slapping people ...
As for the wife, she really ought to be ashamed of herself .... I would really love to see her in court with reporters snapping away in her face ....
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I never knew that being an air stewardess can be so dangerous, until this incident was exposed.
Maybe women have this natural instinct of overprotecting their loved ones, especially when there is an apparent threat of losing them. The tycoon's wife could have placed more faith in her husband and their marriage.
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the tycoon's wife ought to be imprisoned for assault..
SIA ought to be ashamed of itself for being asswipes..
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which tycoon? wife is who? so shameless.
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The CEO himself and his wife have been conspiciously silent all these while .... no apology, no words of regret, no nothing .....
reporters should start hounding them for their comments soon ....
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if the wife is so unsecure about her husband...hmm...there must be other reasons why she vents her anger at a poor air stewardess.
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Originally posted by LOTUSfairy:
if the wife is so unsecure about her husband...hmm...there must be other reasons why she vents her anger at a poor air stewardess.
for me, I think it's just bloody mindedness, pure and simple .... she probably thought she could get away with it .....
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They lost my luggage... only today get it back. Damn Transfer people did no do an SOP on my bags. I should demand compensation.. for my.. inconveniences.. like no clean undies , no nice shirt.. having to stay a day at the most expensive hotel..etc..lol..
service industry.. what do u expect ? =P
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NOBODY, no matter how rich, how prominent, how 'high' their status in society, should ever be allowed to get away with slapping a service staff!
SIA should be ashamed that they are not doing more to protect their staff! Whatever happened to being a gracious society? That lady obviously has anger management issues as well as a thwarted sense of superiority. If it was British Airways or Northwest Airlines or Air France, the company will probably back the employee, and bring charges against the offender for physical assualt! They will do so not just because it is an obvious violation of the unwritten code of good behaviour, but there is strong Union backing for employees who seek redress. On top of that, the general public will be very vocal in expressing their support for the employee and disdain for the offender.
Service staff are not there for people to abuse, vent their frustrations on, throw tantrums on! But in Singapore, they seem to be treated that way. I've actually seen Aussies in public, standing up for poor service staff who were being shouted at, or treated unreasonably by some irate customer. Either that, or the employees here will stand up for themselves and for each other. I have seen service staff here refuse to serve someone, and the manager comes, realises the situation, and actually ask the offensive person to please leave the premises, they do not want their patronage. THAT is the root of good customer service - assure your employees that you're backing them, and not telling them to stick out their necks to be bitten off by any Tom, Dick or Harry on a crazy rampage, and you WILL get happy, motivated employees who will go all out to excel in their jobs. Everyone knows how to please someone... the thing is, how to get them to WANT to do it.
I can't resist saying this - looks like massive wealth cannot mask the Ah Lian in some tai tai's!
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Originally posted by Rhonda:
I can't resist saying this - looks like massive wealth cannot mask the Ah Lian in some tai tai's!
Ouch ! ....
but let me augment this further ... wealth cannot mask the bitch in some women .....
I hope this case will ding her purse badly ... and drag her face in mud ..... how come the reporters are not camping outside her house, asking her for a comment or publishing more recent pics anyways ? ...
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Originally posted by Fatum:
Ouch ! ....
but let me augment this further ... wealth cannot mask the bitch in some women .....
I hope this case will ding her purse badly ... and drag her face in mud ..... how come the reporters are not camping outside her house, asking her for a comment or publishing more recent pics anyways ? ...
as a private citizen, why don't you write to the forum of the straitjacket times?
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Originally posted by the Bear:
as a private citizen, why don't you write to the forum of the straitjacket times?
I think internet vigilantism works better ......
have you seen the kind of letters that get published ? .... the latest classic was the fellow who wrote in about ah meng being buried near the reserviour and wondering if the rotting ape would pollute water supplies ....