TODAY: Can't recall wife's birthday, so no help from telco
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Originally posted by ^Acid^ aka s|aO^eH~:
This one I can explain why if I meet u next time...sure .... that'll save me from haressing the fillipinos on starhub's helpline all the time ........
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so when ppl ask, is red, green or orange better?
i can oni say, depends on ur luck
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M1 has replied! Linkie
Strict steps to safeguard privacy of customers: M104:46 AM Mar 14, 2011We refer to the letter "Can't recall wife's birthday, so no help from telco" by Mr Jimmy Ng Kim Kok (March 11). We express our apologies to Mr Ng, on the distress he had encountered over the possible roaming charges that may be incurred.
After his report on the loss of his wife's mobile phone, we suspended the line within 10 minutes of his call, and after further review and verification.
M1 undertakes strict operating procedures to safeguard the confidentiality of our customers.
In the event of unforeseen circumstances and should there be an inaccurate response during our verification process, we will review the request prior to taking further action. Letter from PETRINA TEOH, Senior Manager - Corporate Communications, M1 Limited******************************************************
In other words, all his rants on TODAY newspaper was for nothing.
If he had just calmed himself down and called M1 again, they would have simply told him that the line had already been suspended.
Heck, I get the feeling that the Customer Service Operator actually wanted to tell him 'Okay sir, never mind about your wife's birthday, I'll talk to my manager, and ask him if we can just suspend the line anyway', but could not do so because he had already hung up in anger.
If anything, he will now face the wrath of his wife for forgetting her birthday and for having the smart aleck idea of announcing that to the entire nation.